Internet Download Is Slow but Upload Is Fast

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Question Extremely slow download speed only normal upload speed

• Thread starter abeyaz17
• Start appointment Jun 26, 2018

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Jun 26, 2018

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• #i

Hey guys. My download speed is extremely slow. like actually really wearisome. but my upload speed is ok. I just called my internet service provider and they said I seem to be getting normal speed which is l mb/southward but when I run tests it shows a ridiculous 993 kb/south download speed and a normal 2.2 mb/s upload speed. I have a ps4 connected via ethernet cable and iphone using wifi both indicatin very similar reaults. btw the router is huawei hg658c v2.

any idea what's going on?

Dec 27, 2017

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• #2

Has the download always been slow or did this just start out of the blue? Did yous change anything around the time this started?

I presume y'all have tried bandwidth tests from a couple different places(speedtest.net, speedtest.googlefiber.net, DSLReports, etc) and all show the same issue. Exercise yous have any other devices on the network that you tin exam with? Assuming all device testify the same result (which I would expect since the PS4 and iPhone already do) and since your Internet service provider has run basic tests on your line, and then I call back the culprit is about likely the router (or modem, if you take one).

Router issues tin be software or hardware. If it'southward hardware, then replacement is the just real option. Uncomplicated software faults tin be corrected by restarting the router. The next footstep up is a factory reset (make certain to annotation any special settings, passwords, etc because they volition be reset). If that doesn't piece of work, I would test with another router ... maybe something that can be easily returned if the issue ends upward something else. Was your router provided by your ISP? What is their replacement policy if a router is faulty?

Jun 26, 2018

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• #3

Hi again. I recently got the router. it's new but the issue has been around for a while.

I use the modem provided past the isp and I didn't change anything. I tried resetting the modem but naught changed. I did exam the connectedness using a dissimilar device but the outcome is the aforementioned.

December 27, 2017

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• #4

two Routers doing the same thing makes me wonder most the modem (especially at present that i know you have one) ... have you lot ever plugged a device directly into the modem and tested that style? Most modems have admin page that y'all can log into ... have you always looked at that to see what your connectedness statistics are?

Jun 26, 2018

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• #v

here's my dsl stats. I'm not sure if that'south helpful or not though.

Connectedness status:
First
Upstream line charge per unit (kbit/south):
4094
Downstream line charge per unit (kbit/due south):
40958
Maximum upstream charge per unit (kbit/s):
54475
Maximum downstream rate (kbit/due south):
147072
Upstream noise safety coefficient (dB):
33.three
Downstream noise safe coefficient (dB):
35.ii
Upstream interleave depth:
one
Downstream interleave depth:
1
Line standard:
VDSL
Upstream line attenuation (dB):
0.i
Downstream line attenuation (dB):
0
Upstream output power (dBm):
-v
Downstream output power (dBm):
11.3
Upstream CRC errors:
6
Downstream CRC errors:
0
Channel type:
Fast

cipher changed when I directly plugged my device to tge modem.

Dec 27, 2017

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• #6

Past all those metrics, your line is great. It has to be something wrong with the modem or the Ethernet line you are using to connect to information technology. Ask your ISP what their policy is on replacing modems. I recall they should do it free, but not all ISPs agree with me.

Jun 26, 2018

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• #seven

I guess that'south my just choice. so nosotros agree that at that place's no trouble with the line or the cables between the primary box and my router. it has to be the modem. Cheers anotherdrew! I really appreciate it.

• #8

how did you fix it? I'm having the aforementioned problem

Mar 16, 2013

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• #9

how did yous fix it? I'm having the aforementioned problem

This is 2 years old. The original participants are long gone.
Please start a new thread for your detail situation.

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